Let’s face it – workplace safety is no joke. Critical errors such as a lapse in concentration or not looking at what we are doing can lead to serious consequences nobody wants to deal with, from injuries to costly downtime. But here’s the good news: by understanding how our brains learn and form habits, we can develop strategies to reduce these errors and create a safer environment for everyone.
Understanding Critical Errors in Workplace Safety
Critical errors are often the tipping point between a typical workday and a devastating incident. These errors are not only dangerous but also very difficult to address with conventional training measures—they often require a fundamental shift in how we approach safety education. This shift is not a simple task, as it involves rewiring a core aspect of our consciousness: how our brain can recognize, process, and respond to hazards and moments of distraction.
But why do critical errors occur in the first place? In most cases, they can be traced back to four common states that can impair our ability to learn and make sound decisions: rushing, fatigue, frustration, and complacency. These states can impact the brain's capacity for learning, focus, and how we deal with risks and hazards, increasing the likelihood of errors.
Brain Mechanisms Involved
The Reticular Activating System (RAS) in the Brain Stem
A key player in this process is the Reticular Activating System (RAS), a network of neurons in the brain stem that plays a vital role in awakening, consciousness, and alertness. The RAS serves as a gateway to our conscious mind, filtering what we sense and determining what we become aware of. By understanding how RAS filters out what it deems non-essential, we can begin to understand why complacency and subconscious behaviour play such significant roles in workplace safety but also in our personal lives.
“In order to get close to reflex speed, we need to use the sub-conscious mind. The conscious mind just isn’t quick enough. Ironically, training the subconscious mind—isn’t quick. Repetition is the key to training your sub-conscious.”
Larry Wilson Author and CEO of SafeStart”
Repetition serves as a foundational tool in retraining the brain and, specifically, the Reticular Activating System (RAS). Through repetition, individuals can train their subconscious minds to automatically recognize and respond to potential hazards. This process, often referred to as habituation, allows the brain to encode these safety behaviors as instinctual actions, similar to muscle memory in athletes.
4 Critical Error Reduction Techniques Supported by Neuroscience
Here, we'll go through the four critical error reduction techniques that are deeply rooted in the principles of neuroscience, providing a foundational understanding for enhancing workplace safety through behavioral change.
1/ Observation and Social Learning
Observing colleagues’ behaviors and providing constructive feedback can enhance situational awareness and facilitate social learning. By witnessing the consequences of unsafe actions and receiving guidance, individuals can learn from others’ experiences and adapt their own behaviors. This process engages the brain’s mirror neuron system, allowing for more effective learning through observation and imitation.
Practical Application of Observation and Social Learning
Let’s consider Alex, a seasoned electrician who has been working in the field for over a decade. Alex had become used to working on similar electrical systems day in and day out, leading him to feel overly confident in his abilities. As a result, he started to skip the step of double-checking his work before moving on to the next task because he never had a problem and was very confident in his work.
One day, Alex’s complacency nearly led to an almost fatal electrical issue. He didn’t notice a small wiring mistake he had made, This resulted in a minor electric shock, but the outcome could have been more severe. The incident now serves as a wake-up call for everyone to be more mindful of their work. By sharing this experience and providing feedback on risky behaviors, Alex's colleagues were able to learn from his mistake without experiencing it themselves.
2/ Learning from Close Calls and Small Errors
Every error, even the minor ones, provides valuable insight into our subconscious processes. The brain’s reward system plays a crucial role in this process, reinforcing positive behaviors and learning from negative outcomes.
Practical Application of learning from close calls
Take the example of Sarah, a laboratory technician, who experienced a close call while handling chemical substances. She inadvertently mixed two volatile chemicals due to a momentary lapse in focus, fueled by fatigue after a long shift.
Fortunately, she realized her mistake just in time to avoid a dangerous reaction. This incident served as a critical wake-up call for Sarah every day.
3/ Self-Triggering to Prevent Critical Errors
One of the most crucial techniques is the concept of self-triggering, which involves quick recognition and action when we find ourselves in states of increased risk like when we are in a rush or when we are tired. By refining our self-triggering response, we can bypass the conscious mind’s delay, allowing our subconscious to swiftly guide us to safety. It’s about recognizing the early signs and taking proactive steps to mitigate them.
Practical Application of Self-Triggering
If we look back on the example of Alex and Sarah , a self-triggering response could have prevented their close calls. Alex could have paused and noticed his sense of overconfidence before double-checking his work, while Sarah could have acknowledged her fatigue and taken a moment to refocus or take a break before handling the chemicals.
Notice signs like a racing heart and scattered focus when you're in a hurry. When you feel that risk, use it to sharpen your focus on the task at hand. Pause for a moment to focus better, making sure you balance speed with safety. With practice, you'll learn to do this automatically.
4/ Build Better Habits
The last critical error technique we'll explore is building better habits. Habits are powerful because they are automatic and bypass the conscious mind, allowing for faster action and reducing the risk of error. By creating safe routines and repeating them consistently, we can rewire our brains to make safety behaviors instinctual.
Practical Application of Building Better Habits
Imagine a truck driver turning safety into a game! To ensure he always kept the legal security distance from other vehicles, he invented a mind game: if his truck didn't maintain at least two lines of space from the vehicle ahead, he'd "lose." What started as a playful challenge soon became second nature, transforming a crucial safety habit into an engaging and fun activity.
Harnessing Technology for Enhanced Safety: Introducing YOUFactors
Advancing workplace safety through neuroscience not only requires understanding and applying critical error reduction techniques but also leveraging the right tools to support these efforts. A Digital Companion, such as YOUFactors, goes beyond typical behavior-based safety techniques. It uses habit-building strategies and tools that help people change their brain patterns to embrace safer behaviors, thereby reducing mistakes and accidents.
This approach applies neuroscience to help individuals develop new habits by repeating and refining skills until safety becomes an unconscious and innate part of everything we do, making it a constant priority, no matter where we are or what we’re doing. This groundbreaking approach not only enhances personal safety but also creates a culture where people are mindful and responsible for themselves and others, making the environment safer for everyone.
For those interested in exploring further how digital platforms can influence brain patterns and behavior beyond the scope of safety, we invite you to read our previous blog, “How Digital Platforms Go Beyond Entertainment to Rewire Your Brain”, for a deeper understanding of using technology to foster positive change.
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