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GENERAL
Yes, we do. Please contact us to get access today.
You will need to have a dedicated YOUFactors Administrator in order to have direct access for adding users and managing your site for enhanced workplace health, safety and performance.
No: there’s no software to download. YOUFactors is a hosted online-learning platform and learning-management system.
GETTING STARTED
Once your company’s YOUFactors Administrator adds you to the digital-learning platform, you will receive an email with instructions on how to make your account active. You must take this step immediately as the link on the email is set to expire.
YOUFactors is available in both the App Store and Google Play Store. Search for YOUFactors. You might also need to check with your company’s YOUFactors Administrator to get your “Company URL”.
HOW YOUFACTORS WORKS
A Customer Success Consultant will work with your YOUFactors Administrator at every step from kick-off to go-live.
Yes, we can help you generate a QR code to access the app in general or specific features in the app.
Unfortunately, our safety and performance training courses are in a format that can only run on the YOUFactors digital-learning platform.
We can help you find strategies on how to incorporate elements of the behavioural-safety programme to your specific situation, but YOUFactors works best when all the safety and performance-training courses and the elements of it are done/practiced in our environment.
IMPLEMENTATION
We recommend setting up a kiosk to access YOUFactors. As YOUFactors addresses overall behaviour-based safety and performance, both at home and at work, we recommend using workers’ private phones.
Other clients set up kiosks or computer stations to access YOUFactors. As some of the practice and microlearning elements take less than five minutes to complete, you can also ask them to complete tasks before they put away their phones.
The benefit of YOUFactors extends beyond workplace health and safety: the key is to make them see the personal value. We can work with you on strategies in addressing this.
As with the previous question, the key is getting the union involved early in the process and helping them understand the personal benefit to employees.
The process involved in accessing YOUFactors is very simple, but we can help you to work on approaches addressing various levels of readiness. We have other approaches that might work better for your situation.
We certainly agree. It is a best-in-class approach to include non-permanent staff in YOUFactors. Our Customer Success Consultant will help you. Contact us, and we can work on a plan on how to get this started.
TECHNICAL FAQ
Absolutely. Send us a checklist that we can respond to, or we can set up a call with our technical team.
Yes. You can access our knowledge base at support.YOUFactors.com or email us at support@youfactors.com.
As it is an online-learning platform for optimised viewing, a broadband or fibreoptic internet connection is recommended. YOUFactors makes every effort to test and support the most recent versions of all browsers and recommends using the latest stable versions as laid out below:
Note: Native iOS and Android mobile apps are available for YOUFactors.
SECURITY FAQ
Yes. All YOUFactors accounts are password protected. In addition, when you’re online using this digital-learning platform, you are protected by an SSL (HTTPS) secure connection. Our core database and servers are hosted in world-class data centres operated and managed by AWS.
Yes, we are GDPR compliant.
At the moment, no. But reach out to us, and we can look into adding it to our product enhancement priorities.
It depends on the region and governing regulations. In the EU, the data centre is located in Frankfurt, Germany.